Confirm the exact symptom
No movement, movement in only one direction, slow/uneven movement and a top that stops partway are different failure patterns.
A power top that will not move needs electrical, hydraulic and mechanical separation before a pump or motor is ordered.
No movement, movement in only one direction, slow/uneven movement and a top that stops partway are different failure patterns.
Verify circuit protection, switch/relay command, connectors and the pump/motor electrical path using the convertible-specific factory diagram.
Look for leakage, damaged cylinders/lines, binding linkage and evidence the top is mechanically loaded before condemning the pump.
Use the factory manual-operation procedure when required. Do not improvise on hydraulic lines, linkage or powered movement.